Frequently Asked Questions (FAQs)
For Buyers
How do I create an account?
Simply click on the 'Sign Up' button at the top right corner and complete the registration form with your details.
How do I place an order?
Select the product you wish to purchase, add it to your cart, and proceed to checkout to complete your order.
What payment methods are accepted?
We accept mobile money (MTN, Vodafone, AirtelTigo), bank transfers, debit and credit cards, and cash on delivery (where applicable).
Can I track my order?
Yes, you can track your order status by logging into your account and navigating to the 'My Orders' section.
What if my order is incorrect or damaged?
Please contact customer support immediately via our contact page or call us directly to resolve the issue quickly.
Do you ship nationwide?
Yes, we provide nationwide delivery across Ghana.
How long does delivery take?
Delivery typically takes 1-5 business days depending on your location.
Can I return a product?
Yes, products can be returned within 7 days of receiving them if they are unopened and in original condition.
For Sellers
How do I become a seller?
Register as a seller by clicking 'Sell with us' and completing the seller registration form. Once verified, you can start listing your products.
What are the seller fees?
We charge a small commission fee on sales. Details can be found in the seller's section after registering or by contacting seller support.
How do I get paid?
Payments are transferred directly to your registered bank account or mobile money wallet weekly or monthly, depending on your selected preference.
Can I manage my own inventory?
Yes, you have full control over your inventory through our easy-to-use seller dashboard.
What happens if there's a dispute with a buyer?
Our customer service team will mediate any disputes and work towards a fair and prompt resolution.
Do sellers need to ship the items themselves?
Yes, sellers are responsible for shipping items, although we can assist with arranging deliveries through our partnered logistics companies.
Can I offer discounts or promotions?
Yes, you can offer promotions or discounts via your seller dashboard to boost sales.
What are the guidelines for product listings?
Products should have clear images, accurate descriptions, correct pricing, and comply with our listing policies available in your seller account.
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